Stop Losing Hours to Admin and Missed Leads
Buried in admin, missed leads, and CRM chaos? Dedicated operations support takes it off your plate, so your team can finally focus on growth.
Your agency is growing. Your team is overloaded.
As your client list grows, the operational drag grows with it. Most teams try to power through. The best ones build leverage.
Client follow-up falls through the cracks
Status updates slip. Clients feel ignored. Retention takes a hit.
Inboxes become overwhelming
Account managers drown in email instead of running strategy.
CRM data is outdated
Pipeline and reporting can't be trusted because nobody owns the data.
Founders stuck on administrative work
Owners spend their week on ops instead of new business and growth.
Leads go cold because nobody follows up
Inbound never gets a fast, structured response, and conversions suffer.
Hiring U.S. ops is slow and expensive
An ops hire takes months to find, $5K+/mo, and rarely pays back.
Northlane provides dedicated operations support that takes ownership of operational work so your team can focus on clients and revenue.
Built for your operations
Four core capabilities. From a dedicated specialist to an entire embedded team.
Executive & Admin Support
Email management, scheduling, administrative support, CRM updates, reporting, and operational tasks, handled by a dedicated specialist.
Client Success Support
Client communication, onboarding support, status updates, follow-up, and relationship management that keeps accounts engaged.
Lead Management
Lead qualification, appointment scheduling, pipeline management, and CRM maintenance so no opportunity is left untouched.
Operations Support
Documentation, SOP implementation, recurring workflows, reporting, and project coordination across your team.
From discovery call to scale in 30 days
A proven onboarding process built specifically for your team.
Discovery Call
We learn about your agency, workflows, and operational bottlenecks.
Talent Matching
We match you with the right operations specialist for your business.
Onboarding
We help implement SOPs and integrate into your workflow.
Scale
Add additional team members as your agency grows.
Which plan is right for your agency?
Answer 4 quick questions. We'll recommend a plan and tailor your discovery call to your exact bottleneck.
How big is your agency right now?
Simple, transparent pricing
No long-term contracts. Scale up or down as your needs evolve.
Starter
For founders and small agencies making their first operational hire.
- Dedicated Operations Support
- 40 hours per week
- Email management
- Calendar management
- CRM updates
- Administrative support
- Client dashboard access
- Dedicated account manager
Growth
For agencies that need client-facing support and lead management.
- Everything in Starter
- Lead qualification
- Appointment scheduling
- Client communications
- Follow-up workflows
- Weekly performance reporting
- Priority support
- 14-day replacement guarantee
Scale
For agencies requiring multiple team members.
- Scalable Operations Team
- Team lead support
- Custom workflows
- Extended coverage
- Advanced reporting
- Priority onboarding
- Quarterly strategy reviews
Cancel anytime with 30 days notice.
Hire with confidence
If your dedicated specialist is not the right fit within the first 14 days, Northlane will source and provide a replacement at no additional cost.
Agencies of every shape
From boutique creative studios to fast-moving paid media teams, Northlane operations talent plugs in.
Frequently asked questions
The details agencies ask us most before getting started.
Ready to scale without hiring full-time?
Book a discovery call and learn how Northlane can help your agency grow with dedicated nearshore talent.